Terms of Service
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These Terms of Service govern your use of Plant Nanni, a marketplace connecting plant owners with independent plant care professionals. Please read them carefully. By creating an account or using the platform, you agree to these Terms.
Nanni earnings
70% of every booking
Platform fee
30% retained by Plant Nanni
Cancellation window
24 hours for full refund
1. Acceptance of Terms
Agreement
By accessing or using Plant Nanni ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. These Terms apply to all users, including plant owners ("Owners") and plant care experts ("Nannis").
Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract to use Plant Nanni. By using the Platform, you represent that you meet these requirements.
2. What Plant Nanni Does
Marketplace Model
Plant Nanni is a two-sided marketplace that connects plant owners with independent plant care professionals. We provide the technology platform, vetting process, and payment infrastructure. We do not employ Nannis — they are independent service providers.
No Employment Relationship
Nannis are independent contractors, not employees of Plant Nanni. Plant Nanni is not responsible for the quality, safety, legality, or any other aspect of the services provided by Nannis, except as expressly stated in these Terms.
3. Accounts & Registration
Account Creation
You must create an account to book services or offer services on Plant Nanni. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.
One Account Per Person
Each person may maintain only one account. Creating multiple accounts to circumvent suspensions or restrictions is prohibited.
4. Terms for Nannis (Plant Care Experts)
Application & Vetting
To become a Nanni, you must complete our application process, pass a plant care knowledge assessment (minimum 80% score), provide proof of liability insurance, and consent to a background check. Plant Nanni reserves the right to approve or reject any application at its sole discretion.
Insurance Requirement
All Nannis must maintain valid general liability insurance for the duration of their time on the platform. You are responsible for ensuring your coverage remains current and for providing updated proof of insurance upon request.
Earnings & Fees
Nannis earn 70% of each booking fee. Plant Nanni retains a 30% platform fee to cover payment processing, insurance verification, platform maintenance, and customer support. Earnings are subject to applicable taxes, which are the Nanni's sole responsibility.
Service Standards
Nannis agree to provide services professionally, arrive on time, treat clients' plants and property with care, and communicate promptly. Repeated cancellations, poor reviews, or violations of these standards may result in suspension or removal from the platform.
On-Call Availability
Nannis who enable on-call status agree to respond to same-day booking requests within a reasonable time. Enabling on-call status is voluntary and can be toggled off at any time.
5. Terms for Plant Owners
Booking & Payment
When you book a service, you agree to pay the full booking fee at the time of booking. Payment is processed securely through Stripe. By booking, you authorize Plant Nanni to charge your payment method for the service amount.
Accurate Information
You agree to provide accurate service address information, describe your plants' needs honestly, and ensure the Nanni has safe access to your property at the scheduled time.
Cancellations
Cancellations made more than 24 hours before a scheduled visit are eligible for a full refund. Cancellations within 24 hours may be subject to a cancellation fee. SOS on-call bookings are non-refundable once a Nanni has been dispatched.
Reviews
After a completed visit, you may leave a review for your Nanni. Reviews must be honest, based on your actual experience, and must not contain defamatory, harassing, or false content.
6. Payments & Refunds
Payment Processing
All payments are processed by Stripe. By using Plant Nanni, you agree to Stripe's Terms of Service. Plant Nanni does not store full payment card details.
Currency
Prices are displayed in Canadian dollars (CAD) by default. A USD display option is available for reference. All transactions are processed in CAD unless otherwise specified.
Refunds
Refund eligibility is determined by our cancellation policy (see Section 5). If you believe a service was not delivered as described, contact [email protected] within 48 hours of the scheduled visit. We will review the matter and, at our discretion, may issue a full or partial refund.
Taxes
Applicable taxes (GST/HST/PST) may be added to booking fees depending on your province. Nannis are responsible for reporting and remitting any taxes applicable to their earnings.
7. Prohibited Conduct
Off-Platform Transactions
Arranging or accepting payment for Plant Nanni-facilitated services outside the platform is strictly prohibited and may result in immediate account termination.
Misrepresentation
You may not misrepresent your identity, qualifications, insurance status, or any other material information on the platform.
Harassment & Abuse
Harassment, discrimination, threats, or abusive behaviour toward other users, Nannis, or Plant Nanni staff is prohibited and will result in immediate account suspension.
Platform Abuse
You may not use automated tools to scrape data, manipulate reviews, create fake accounts, or otherwise abuse the platform's systems.
8. Limitation of Liability
Platform as Intermediary
Plant Nanni is a marketplace platform. To the maximum extent permitted by applicable law, Plant Nanni is not liable for any damages arising from services provided by Nannis, including property damage, plant loss, or personal injury.
Limitation of Damages
In no event shall Plant Nanni's total liability to you for any claims arising from your use of the platform exceed the total fees you paid to Plant Nanni in the 12 months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Plant Nanni, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.
9. Intellectual Property
Our Content
The Plant Nanni name, logo, platform design, and all content created by Plant Nanni are our intellectual property. You may not copy, reproduce, or use them without our written permission.
Your Content
By submitting reviews, profile content, or other material to the platform, you grant Plant Nanni a non-exclusive, royalty-free licence to display and use that content in connection with operating the platform.
10. Termination
By You
You may close your account at any time by contacting [email protected]. Closing your account does not affect any obligations arising from completed bookings.
By Plant Nanni
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct that harms other users or the platform. We will provide notice where reasonably practicable.
11. Governing Law
Jurisdiction
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be resolved in the courts of British Columbia.
Dispute Resolution
Before initiating legal proceedings, you agree to contact Plant Nanni at [email protected] to attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes within 30 days.
12. Changes to These Terms
Updates
We may update these Terms from time to time. Material changes will be communicated by email or by a prominent notice on the platform at least 14 days before they take effect. Your continued use of Plant Nanni after changes take effect constitutes acceptance of the updated Terms.
13. Contact
Get in Touch
For questions about these Terms, contact us at [email protected]. For privacy-related inquiries, see our Privacy Policy.
Questions about these Terms?
Email us at [email protected]. We respond within 2 business days.